Terms of Service

Last updated: 10/20/2026

These Terms of Use ("Terms") govern your access to and use of the CoachCentral platform, websites, and services (together, the "Service") operated by CoachCentral, LLC ("CoachCentral", "we", "us"). By creating an account, making a purchase, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. What CoachCentral is

CoachCentral is a software platform that lets independent professionals and businesses ("Providers") market, sell, schedule, and deliver their services, programs, courses, digital products, and appointments to their own customers ("Clients"). CoachCentral provides the software and facilitates payments; the Provider — not CoachCentral — is the seller and merchant of record for everything they offer and deliver. Any agreement for services or products is between the Client and the Provider.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Service. You agree to provide accurate information, to keep your login credentials secure, and you are responsible for activity that occurs under your account. Notify us promptly of any unauthorized use.

3. Provider responsibilities

As a Provider using the Service, you are solely responsible for:

the services and products you offer, and honoring what you sell;
accurate descriptions, pricing, availability, and refund terms;
your relationship with, and the care of, your Clients and their data;
your own tax, licensing, professional, and legal compliance;
your own service terms, disclaimers, waivers, and consents with your Clients — which you can present and have Clients accept through the Service's client-onboarding and e-signature documents; and
obtaining any consents required to add Clients or send them communications.

With respect to personal data about your Clients that you place in the Service, you act as the data controller and CoachCentral acts as your processor; see the Privacy Policy.

4. Payments, fees, and taxes

Payments from your Clients are processed by Stripe. To sell through the Service, a Provider connects a Stripe account and completes Stripe onboarding; charges are made on the Provider's connected Stripe account, and the Provider is the merchant of record for those sales.

Use of Stripe is subject to the Stripe Connected Account Agreement and the Stripe Services Agreement. Client purchases are subject to the Provider's terms and to our Refund Policy. Prices are exclusive of taxes unless stated; each party is responsible for its own taxes.

5. Provider subscriptions

Separate from the payments you collect from your own Clients, CoachCentral charges you, the Provider, a recurring subscription fee to use the platform. For this subscription, CoachCentral — not you — is the seller and merchant of record, and the charge is made on CoachCentral's own account (not a connected account).

Fee and billing. The subscription fee, the billing period, any free trial, and applicable taxes are shown to you at checkout before you confirm. By subscribing you authorize CoachCentral, through our payment processor (Stripe), to charge your payment method the then-current fee plus any applicable taxes automatically, at the start of each billing period, until you cancel.

Automatic renewal. Your subscription automatically renews at the end of each billing period, and your payment method is charged for the next period at the then-current rate for your plan, until you cancel. You acknowledge this automatic renewal when you subscribe.

Free trial. If your plan includes a free trial, you will not be charged during the trial. Unless you cancel before the trial ends, your subscription automatically converts to a paid subscription and your payment method is charged at the end of the trial. For a trial longer than seven days, we will send you a reminder before the trial ends and the first charge.

Cancellation. You may cancel at any time from your subscription page in your account, or by contacting us at support@coachcentral.net. Cancellation stops future renewals; your subscription remains active through the end of the period you have already paid for, and access ends at the end of that period.

Refunds. Subscription fees are billed in advance and are non-refundable except where required by law. Canceling stops future charges but does not refund the current period or any unused portion of it. See the Refund Policy.

Founding and promotional rates. If you subscribed at a founding or other promotional rate, you keep that rate only while your subscription stays continuously active. If your subscription is canceled, lapses, or a renewal payment fails and is not cured, the promotional rate is forfeited and any new subscription is at the then-current standard price. Where we describe a founding rate as "for life," that means for the life of your continuous subscription; it is not a guarantee that the Service, or any particular feature, will be offered indefinitely.

Price changes. We may change subscription prices. A change takes effect only on a renewal after the current period, and only after we give you at least 30 days' notice of the new price and its effective date by email or through the Service. If you do not want to renew at the new price, you may cancel before it takes effect; continuing after the effective date constitutes acceptance. Founding and promotional rates are governed by the paragraph above.

Non-payment. If a renewal payment fails, we may retry it and will attempt to notify you. After a grace period, we may limit your administrative access to the Service. We will preserve continuity for your Clients — already-booked sessions are honored and your Clients' portal remains readable — and we do not delete your account or your data as a consequence of a lapse.

6. Client purchases

When you buy a service, program, or product through the Service, you are purchasing from the Provider, not from CoachCentral. Questions, support, cancellations, and refund requests for a purchase should be directed to the Provider in the first instance. See the Refund Policy.

7. Acceptable use

You agree not to:

use the Service for any unlawful, fraudulent, or harmful purpose;
send spam or communications that violate anti-spam or privacy laws;
upload malware or attempt to disrupt, probe, or reverse-engineer the Service;
access or use another party's data without authorization; or
infringe the intellectual property or privacy rights of others.

8. Content and intellectual property

The Service, including its software, design, and trademarks, is owned by CoachCentral and its licensors. You retain ownership of the content you or your Clients submit ("Your Content"), and you grant CoachCentral a limited license to host, process, and display Your Content solely to operate and provide the Service. You are responsible for having the rights to Your Content.

9. Third-party services

The Service integrates with third parties such as Stripe (payments), calendar providers (Google, Microsoft, Apple), and video providers, at your option. Your use of those services is governed by their own terms, and CoachCentral is not responsible for third-party services.

10. Disclaimers

The Service — meaning the software platform — is provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law. Services and products offered by Providers are provided by the Provider, not by CoachCentral. CoachCentral does not endorse, is not responsible for, and does not guarantee any outcome of, any Provider's services or products. Providers are solely responsible for their own service terms, disclaimers, and any professional notices to their Clients.

11. Limitation of liability

To the fullest extent permitted by law, CoachCentral will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability arising out of or relating to the Service is limited to the greater of the amounts you paid us in the prior 12 months, or USD $100.

12. Indemnification

Providers agree to indemnify and hold CoachCentral harmless from claims arising out of the services or products they sell, their Content, or their breach of these Terms or applicable law.

13. Suspension and termination

You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms, risk to the Service or others, or as required by law. Provisions that by their nature should survive termination will survive.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated through the Service or by email, and continued use after the changes take effect constitutes acceptance.

15. Governing law

These Terms are governed by the laws of North Carolina, without regard to conflict-of-laws rules, and disputes will be resolved in the courts of North Carolina.

16. SMS / text messaging terms

If you provide a mobile number and opt in, CoachCentral sends transactional text messages on behalf of your coach — appointment reminders and confirmations, schedule changes, session invites, and between-session reminders. This is not a marketing program. Message frequency varies with your coaching schedule (typically a few messages per week). Message and data rates may apply. Reply STOP at any time to opt out of all messages, or HELP for help. Mobile carriers are not liable for delayed or undelivered messages. For full details — including how consent is collected, minors/guardian consent, and how to withdraw it — see our SMS Policy.

17. Contact

Questions about these Terms should be directed to: support@coachcentral.net.