Refund Policy
Last updated: 10/20/2026
1. Who is responsible for refunds
Purchases made through CoachCentral are sold by the professional or business ("Provider") you bought from — the Provider is the seller and merchant of record, and is responsible for refund decisions for their own services and products. CoachCentral provides the platform and processes approved refunds through Stripe on the Provider's behalf; it is not a party to the underlying purchase.
2. The Provider's terms come first
If you entered into an agreement with the Provider — for example, terms you accepted or signed during onboarding — those terms govern refunds and cancellations for your purchase. This policy sets out the baseline that applies where the Provider has not specified something different.
3. How to request a refund
Contact your Provider first, using the contact details on their booking or checkout page or in your receipt. Include your name, the email used at purchase, and the item and date. Most refund questions are resolved fastest directly with the Provider.
4. Baseline eligibility and timeframe
Unless the Provider's terms say otherwise, refund requests should be made within 14 days of purchase and before the service has been substantially delivered.
5. Delivered services and digital products
Sessions that have already taken place, digital downloads that have been accessed, and course or program content that has been made available may be non-refundable or partially refundable, as stated by the Provider or at purchase.
6. Payment plans and subscriptions
Where a purchase is paid in installments or on a recurring basis, canceling stops future charges as described at purchase. Amounts already paid are refundable only to the extent the Provider's terms and this policy allow.
7. How refunds are issued
Approved refunds are returned through Stripe to the original payment method. Depending on your bank or card issuer, it typically takes several business days for the refund to appear.
8. Chargebacks and disputes
If something is wrong with a purchase, please contact your Provider (or us) before filing a dispute with your card issuer — most issues can be resolved quickly. If a card dispute is filed and decided against the Provider, the purchase is reversed and any related access may be withdrawn. Filing a dispute for a purchase you received as described may be treated as a breach of these terms.
9. Provider platform subscriptions
The sections above cover purchases your Clients make from you. This section covers the subscription you (the Provider) pay CoachCentral to use the platform — a separate relationship, for which CoachCentral is the seller.
- Billed in advance; non-refundable. Subscription fees are charged at the start of each billing period and are non-refundable except where required by law. Canceling ends future renewals and keeps your access through the end of the period you have already paid for; we do not refund the unused portion of a current period.
- Free trials. If your plan included a free trial, you are not charged during the trial; it converts to a paid subscription unless you cancel before it ends.
- Founding / promotional rates. A founding or promotional rate applies only while your subscription remains continuously active; a lapse or cancellation forfeits it (see the Terms).
- How to cancel. Cancel from your subscription page in your account, or email support@coachcentral.net. Cancellation takes effect at the end of your current paid period.
10. Contact
For help with a purchase, contact your Provider first. For platform issues, or if you cannot reach your Provider, contact CoachCentral at support@coachcentral.net.